0 comments

December 3, 2015.I had two awful experiences at car dealerships that were Costco Authorized.

Earnhardt Toyota in Avondale Az and Arrowhead Toyota in Peoria AZ. Let me just start off by saying I wasn't expecting the greatest price ever, but I was expecting the types of savings I have come to expect when I shop at Costco. I went on the Costco Auto website and put in my info and was given the name of a local Honda dealership. I called the Costco auto buying dept up and asked if their was another Honda dealership closer to my work and they resent my information to another dealership.

My evening started off with deception and high pressure sales tactics and ended up the same way. The sales/pricing managers at both places forged (i.e. created from scratch and put them on a piece of paper that they titled Costco Pricing" their prices and provided me estimates that were just a few hundred dollars off of MSRP (not Factory Invoice) on 2016 Honda Civic LX models with the additional Honda Sensing upgrade. I took pictures of the printouts from both of these dealerships when these people left the room.

Online prices for the exact same cars just down the road at another Honda dealership (non Costco) were starting at around 2-2.5K below MSRP or within $100 above or below of Factor Invoice pricing for the new 2016 Civics. I contacted the COSTCO auto buying team about both incidents and then emailed them the pictures I took and screen shots of the local prices I found online from those other Honda dealers. Haven't heard back from the Costco autobuying team yet. Something else of note was that when I was in the car with the first sales person (who wasn't directly part of the Honda Costco program) he even said the price was going to be just under factory invoice and looked shocked when his sales manager brought out my "special Costco Pricing" which was quite possibly the highest price anyone had ever been quoted who wasn't on a waiting list for a brand new model.

I drove down to the 2nd dealership, which was the original Honda dealership Costco had sent my information to, the same night because I was so upset about my first Costco buying experience to see what their price was. I chose not to inform the people at Earnhardt Honda that I had just came from the Arrowhead Honda or what the price I had been given. I was still trying to give the entire Costco Auto Buying experience the benefit of the doubt. I love, love, love Costco 99.99% of the time....

until now. The whole point of the Costco buying experience, according to Costco's auto buying website is that it is a "PREARRANGED PRICING AND AN EXCEPTIONAL AUTO BUYING EXPERIENCE." By the way, the 2nd Honda dealership Earnhardt quoted me an extra $600 below what the Arrowhead Honda had, but informed me that this special pricing was part of a package deal and I would need to buy around $2300 worth of dealer added items to my car (e.g., tinting, something called auto caddy, nitrogen in my tires, clear plastic door guards, dealer installed alarm, etc). I don't want to sound like i'm advertising for the other Honda dealership, but do yourself a favor and pull up all the local online Honda websites until you find one that has actually discounted prices for all their models displayed or try using Autotrader or Carguru online. I've decided that anytime the dealer website says I have to call or come in for special pricing it's a bad deal unless I was planning on pitting dealer against dealer and haggling all day anyways.

p.s.

I don't blame the actual salesmen who showed me the cars.

In both places they were actually very helpful and knowledgeable.Although I have most been meeting the awful type when I have gone to different dealerships just to look at new competing cars from other Manufacturers in the price range I am in.

This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Costco Auto Program and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Costco Auto Program.

Check out the best and the worst companies in Dealers category for more informed decision or compare Costco Auto Program to other companies on our site.

Had an Experience with Costco Auto Program?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Forest River - Poor workmanship Forest River "#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more Keystone Rv - 2012 Outback Fading Front cap Keystone Rv "Look at the attached pic. How embarrassing and it has Keystone's name on the front of the cap for negative advertising. Keystone won't replace the cap because they..." Read more Camping World of Houston - BEWARE OF THESE *** ARTISTS Camping World " My husband is 82 and I am 67, and we had planned on enjoying this summer and fall while seeing the country. Who knows when we will be able..." Read more Camping World - STAY AWAY...... Camping World "On 2/15/2017 the transfer switch on my Diesel Pusher RV went out. I brought my RV to Camping World-Woodstock Georgia for repair/replacement. The total charge for replacement of the transfer..." Read more Gordons Lawn And Landscape - Dan Gordon of Gordon's Lawn and Landscaping blamed us for his bad work Gordons Lawn And Landscape "Dan and his crew did a very poor job on our project. In hindsight I should have fired him several times. It seemed like he was in way over his..." Read more Stackcommerce Dealsandriodauthority Techdeals And Icollege - TechDeals, https://deals.androidauthority.com/, bad products Stackcommerce Dealsandriodauthority Techdeals And Icollege "Supposed great deal offered for " Ultimate CompTIA+ Lifetime Certification Bundle " with life time access suite of 8 CompTIA products. It uses CompTIA like images in advertisement. Product is..." Read more Trobbles to get my package at FedEx Fedex "Fedex disappeared with my package I was at an academic congress and I got a business book as a gift. This company sent me the FedEx book and emailed me..." Read more Little Caesars - So Disappointed Little Caesars "Why would you ever even consider the use of a spoiled boy in front of a game on TV? Insane the slam you make on families. Just simply wrong and..." Read more