Costco Auto Program Reviews

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New Reviewer

A Terrible Dishonest and Unresponsive Experience.

My wife and I have wasted two-days trying to take advantage of Costco's "No Hassle , New Car" advertisement Program" We were perfectly willing to drive up to the Petaluma Honda dealership, cash in hand, to buy a car; however, their price was at least $1500 more than several local dealers, and after pointing out that deficiency, they required verification and would not acknowledge, call or write back though they continued to promise that they would. What a wast of time. Be honest or don't call yourself a Costco Rep.
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1 comment
#1971663

yes they are

ID
#1642824 Review #1642824 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Not what it used to be

I bought a car through this program in 2012 and was pleased with the deal I got. Fast forward to 2021. I got pricing on a new car and at first thought the dealer was joking. They were willing to take $400 off a $31000 car. Also, the dealership lied to me about the trim level I wanted not being manufactured any longer. I went to another dealer and got the trim level I wanted for a better price. DI\ wo I woI

User's recommendation: I do not recommend.

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ID
#2565208 Review #2565208 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Cons
  • Not worth it
Preferred solution
nothing

No Deals here

Total Scam, This is just a site to generate leads for dealers who sign up, there is no Costco Special price, I negotiated a non Costco Price then asked for the Costco deal on their form and guess what I can get a better deal with some negotiation. Made another attempt to use this service, the dealer quoted me a Costco Price, A big waste of timeDont be fooled a waste of time time bother

User's recommendation: Big waste of time and a Big Scam.

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ID
#2547380 Review #2547380 is a subjective opinion of poster.
Location
New Smyrna Beach, Florida

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Verified Reviewer
New Reviewer

Felt like I paid way to much

after being told That the costco price was $350 over invoice I ended paying nearly the full inflated MSRP and then after letting costco know about this they said they would look into it ,but have not heard any thing. Could have got the suv for at least $5000.00 less. cant trust Costco dor a good deal.

User's recommendation: dont use costco to get a deal on a car.

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1 comment
#2002763

Your fault for believing them without checking it out on your own.

ID
#2501668 Review #2501668 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Cons
  • Over paid for car
Loss
$5000
Preferred solution
Let the company propose a solution
I made my appointment at the Costco Tire Center in Lincoln, NE. I was told it would take an hour to install my new tires. I was surprised by the length of time, but I figured they want you to walk around the store and buy things. The time wasn't the issue, it was the...
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1 comment
#1996226

BONEHEAD

ID
#2390782 Review #2390782 is a subjective opinion of poster.
Location
Crete, Nebraska

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Verified Reviewer
New Reviewer

Disappointed

The Costco "deal" was only $300 less than a posted price at another dealer. I certainly could have negotiated that $300 myself. Disappointed with Costco - for as much as this program is promoted, I expected a real savings. Not worth my time.

User's recommendation: Don't waste your time.

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1 comment
#1996227

Yeah, go waste the whole day at the dealer

ID
#2368764 Review #2368764 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Cons
  • Waste of time for small savings - 300- negotiated more myself
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I custom ordered a new 2021 Audi from Walters Audi Riverside

All of Costco and Walters Riverside Audi promises were broken, after my custom order 2021 Audi Q8 and waited 4 months for my car. This includes being a loyal customer buying a 740IL from Walters 20 years ago and being a member with Costco from the beginning before they bought out Price Club in 1986. I did not get a discount or a coupon that includes no response from Costco. Garry Rex Anderson Anderson Investment Company

User's recommendation: Buyer be ware..................

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ID
#2344558 Review #2344558 is a subjective opinion of poster.
Pros
  • Great small time purchases
Cons
  • Buyer be ware on larger purchases
Loss
$3
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Not as advertised

Out of four dealerships not one honored the advertised Costco price. Three increased the finance factor by 50 to 100% to gain back the discount! One refused to provide the discount per their management I complained to Costco they said there was nothing they could do. How about a disclaimer stating the dealership did not have to honor the negotiated price. Typical bait and switch. So unbecoming to Costco!

User's recommendation: Buyer beware.

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ID
#2342516 Review #2342516 is a subjective opinion of poster.
Cons
  • No value
Preferred solution
Apology
The "Costco Auto Program" is merely a lead service middle-manned by Costco (for a presumed kick-back from the respective dealer) for no real benefit to the Costco member. I have twice attempted to use the Costco Auto Program buying "service" and all it does is ask for...
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ID
#2338542 Review #2338542 is a subjective opinion of poster.
Location
Hartland, Wisconsin

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Verified Reviewer
New Reviewer

Discount? What discount?

I was referred to a dealership by Costco, dealer price $1k more expensive that any other dealer without the program. When called Costco to complain rep did not know how to respond and that she will input my feedback for a resolution, and they will call back, 3 weeks later still waiting.....what a war of time

User's recommendation: Forget about this program is not as they advertised.

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ID
#2309022 Review #2309022 is a subjective opinion of poster.
Cons
  • Sham costco doesnt care either
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Costco auto program coupon

After purchasing car through Costco program and after giving a best review ,Costco issue a coupon which is 50% off on parts or accessories $200 value which is valid for 6 months. Bcoz of covid pandemic didn't get a chance to go out to use the coupon. I requested them to extend the coupon period they didn't agree and they disconnect the call.

User's recommendation: Costco is not issuing the coupons.

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ID
#2172202 Review #2172202 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Loss
$200
Preferred solution
Extend the time period of my coupon

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Verified Reviewer
New Reviewer

Salesman lied, would not show Costco Price.

Once we arrived the rep Nabeel Ahmed greeted us. He seemed friendly enough, and was quick to show us the vehicle. The first thing I noticed that was wrong was when he opened the door and the interior was grey. My Mother specified she wanted the black interior. When I brought this up he ignored me and kept asking my Mother if she liked it, she said it was fine, and kept on about how wonderful it was. Ok, not that big of a deal, but did not appreciate him trying to persuade my Mother from what she initially wanted. After that he continued to show her the car, she explained that she has test driven one before and was prepared to buy. As we moved into the showroom I glanced at the paperwork on the window to see a price shock. She was going to purchase an Avalok XLS, he had showed her the Avalon Limited, with about a $12000 increase in price. I decided to see how he would handle this once in the office. Needless to say it escalated from there. We talked about her trade in, got approval for the manager and we all agreed on the value. Then he started trying to push all the extras, extra warranty, security system, you name it. Told him she was not interested, and he got upset. I said that I don't like you trying to push things onto my Mother that she doesn't need/want. Then asked him why he was trying to get her to buy a limited with a $12000 increased price. He said that was the only Avalon he had on the lot (lie, we passed a few coming in), when I pointed that out he switched to saying he left a message about the Limited on her phone, and to call back if she was interested(lie again, she uses voice to text because of her hearing, we have the entire message saying nothing about only having 1 Avalon, or anything about a Limited), I told him we used Costco Auto, and wanted to see the price that was supposedly negotiated so we wouldn't have to haggle. He wouldn't show us anything, and said he wasn't making any money off the sale at all(oh yes, another lie). I told him that if he wouldn't show us the Costco price, I would show him a comp we had found at a local dealer down the street. For the XSE that she wanted. He said why did we bother wasting his time then. At that point we got sick of his BS and left. A few words were exchanged as well. While I can't speak for the rest of the sales people there, this guy is a real piece of work. Will definitely be avoiding this dealership, and telling everyone I know to do so as well. Hopefully they can clean up their act. Really expected a lot more coming from a Costco approved dealer.

User's recommendation: Avoid the Costco Auto Program, it's just a scam dealers use to lure you in.

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ID
#2049786 Review #2049786 is a subjective opinion of poster.
Service
Costco Auto Program Sales Representative
Cons
  • Dealship was full of crooks
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Worthless Costco Support

This is in addition to a review I posted earlier about one of their certified/ authorized dealerships quoting me the internet price as the Costco price. I wrote Costco, explaining that I thought this was a "discount program" and there was no discount. Response' "you are under no obligation to purchase a car, if you'd like a dealership for a different make and model, please let us know". Anotherwords,.. we don't care that our program is worthless, and we don't care that our dealers do not honor the Costco price.. we're getting our monthly fee from them to be a part of the program $$$... and it's a good marketing ploy for new members! Works for us!

User's recommendation: Run! It's a scam!

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ID
#1889473 Review #1889473 is a subjective opinion of poster.
Service
Costco Auto Program Deal
Cons
  • Sham costco doesnt care either
Preferred solution
Stop misleading your customers with "no haggle price" and making it sound like you have a Costco price sheet for each dealer. Unethical. I got the internet price as the Costco price. People will soon catch on. Social media is a wonderful thing to caution.

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Verified Reviewer
New Reviewer

Not worth it

I contacted the local Costco affiliated dealer. The price they gave me was the same as the internet. $2500 off MSRP. When I said "thanks but no thanks". THAT'S when I got a few more emails (and an immediate phone call).. all of which I ignored. "NO HAGGLE"? This seems like haggling to me! Then, since I really love the car of choice, and really need a car.. I searched for another Costco affiliated dealer. They're all more than an hour away. They ALL have horrible yelp reviews. Oh, so the dealerships that hook up with Costco are the ones that can't sell cars based on reputation? Good.... real good. Nightmare in the making.... I'll pass. And, cancel my Costco card- auto program was the only reason I have it. Single. No need for large quantities of anything.

User's recommendation: Don't bother!

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ID
#1889234 Review #1889234 is a subjective opinion of poster.
Service
Costco Auto Program Deal
New Reviewer

No satisfaction on auto program bought far in Dec 2018 Costco said they would be sending us a card in the amount of 700.00 that was 6 months ago still nothing

We purchased a 2019 Cadillac dec. 2018. Costco was to have sent us a card in the amount of 700.00 for auto program. We have yet to receive anything from costco still waiting no communication since the card was to be sent from costco. Does really take 9 months to get this done.! Truett Massey truemass58@***.com 806-670-****
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ID
#1637505 Review #1637505 is a subjective opinion of poster.
Location
Amarillo, Texas
Service
Costco Auto Program Customer Care
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Lease information

Excellent service.. was an easy transaction. Jim Whipkey was incredible
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ID
#1627722 Review #1627722 is a subjective opinion of poster.
Pros
  • Great program and easy transaction

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